There are numerous ways to improve patient experience in hospitals. According to the latest statistical data, there are about 700 bed-related injuries reported daily in US hospitals. The injuries range from superficial bruises to life-threatening conditions like heart attack and stroke. Although medical staffs are very careful to provide the utmost care and safety to patients, due to a shortage of human capital, there are chances that they may make mistakes that can lead even critical patients to injury.
For instance, a bedridden patient may be admitted to the emergency department at night when he appears fine. But in few hours, he develops symptoms like pain in his neck or back. When the doctor checks him up, it turns out that he has been bedridden for days. In such situations, it is tough for doctors to judge the extent of the injury. The hospital has to ensure complete and communication and patient satisfaction.
This will help you if you need to report an incident of negligence in the hospital. Even if you are satisfied with the work of the doctors and other staff members but think that something else went wrong, you can file a report. You should always visit the hospital ERP systems in your area before deciding to go elsewhere.
It is an excellent practice to thank the emergency staff and doctor regularly personally. This will instill confidence in the staff that their patients will be cared for even during times of medical crisis. A patient is likely to become more comfortable if he knows that the hospital staffs are responsive to his needs.
A patient is likely to feel more comfortable if he knows about his medication and its effects on his body. Therefore, a good practice is to keep a record of medicines you take and their effect on your body. Some hospitals post this information on the bulletin boards in the rooms. However, it is essential to make sure that the information is updated on the website or ERP system of the hospital.
The nurses, doctors, and other emergency staffs are only human. In such a case, it is a good practice to inform the patients about this. However, in many hospitals, it has become customary for the senior management to order a nurse to repeat the entire treatment to give the patient another dose of medication.
The other common mistake in the ERP system of most hospitals is that it does not allow the doctors and other emergency department staff to access patient’s records electronically. This is a huge problem, which can cause a lot of inconvenience to the patients. Also, ensure that you know all the ways to improve patient experience in the hospital. After all, the safety and comfort of the patients are at stake.
These days, there are many third-party companies offering hospital ERP software. However, you should always choose a company which has been in the business for a long time. An excellent third-party company also offers additional services such as helping you in case of any technical problems, guiding you in using the software, and monitoring your progress to ensure that you achieve excellent results.